Terms of Service, Policies and Frequently asked questions

TERMS OF SERVICE

By using the Salty Dragon Soapworks website, you agree to these terms.

Our products are intended for external use only. Customers are responsible for reviewing ingredient lists before purchasing. If you have allergies or sensitive skin, perform a patch test before regular use.

Because our soaps are handmade, slight variations in color, design, weight, and appearance are normal and are not considered defects.

We reserve the right to update product information, pricing, and policies at any time without notice.

All website content, including product descriptions, logos, photographs, and designs, is the property of Salty Dragon Soapworks and may not be copied or reproduced without written permission.

By placing an order, you agree to these Terms of Service.

PRIVACY POLICY

Your privacy matters to us.

When you place an order, we collect the information needed to process and ship your purchase, including your name, shipping address, email address, and payment information.

We use this information only to:

* Process and fulfill your order
* Communicate with you about your purchase
* Respond to customer service requests
* Improve your shopping experience

We do not sell or rent your personal information to third parties.

Our website may use cookies to improve functionality and analyze website traffic.

By using our website, you agree to this Privacy Policy.

SHIPPING POLICY

At Salty Dragon Soapworks, every product is handcrafted in small batches with care. We appreciate your patience as we prepare your order.

Processing Time

Orders are typically processed within 2–5 business days. During product launches, holidays, or promotional events, processing may take a little longer.

Shipping

Once your order ships, you’ll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping method selected at checkout.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We’ll work with you to resolve the issue as quickly as possible.

Thank you for supporting our handcrafted small business!

REFUND POLICY

Because our soaps and bath products are personal care items, we cannot accept returns or exchanges on opened or used products for health and safety reasons.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can make it right.

Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered production or has shipped, it cannot be canceled.

Customer satisfaction is very important to us. If you have any concerns about your order, please reach out—we’re happy to help.

Frequently asked questions

You can reach us anytime through our Contact page. We’ll get back to you as soon as possible.

Yes! Every bar is handcrafted in small batches using quality oils, butters, and skin-loving ingredients.

Handmade soaps are unique. Slight variations in color, swirl patterns, and weight are completely normal.

With proper care, a bar can last several weeks. We recommend storing it on a well-draining soap dish and allowing it to dry between uses.

Many customers with sensitive skin enjoy our soaps, but everyone’s skin is different. Please review the ingredient list and perform a patch test if you have known sensitivities.

Gift options may be available during holidays or special promotions. Check individual product listings for details.